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Introduction

Welcome to Sun SoftWash. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us.

This privacy policy applies to all information collected through our website (such as [yourwebsite.com]), and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the “Services”).

Please read this privacy policy carefully as it will help you understand what we do with the information that we collect.

What Information Do We Collect?

Personal Information:

When you visit our website or engage in our services, we may ask for personal information like your name, email address, mailing address, and phone number. This information is necessary for us to provide you with a quote, schedule services, and maintain an account for you.

Usage Data:

We automatically collect data about how you interact with our services. This can include IP addresses, browser types, and actions taken on our website such as pages visited or forms submitted.

Payment Information:

For those who make a purchase on our website, additional payment-related information will be required, including but not limited to credit card numbers, expiry dates, and CVV codes.

Service-related Information:

When we provide services like House Washing or Pest Control, we might collect specific information about the property being serviced, which aids us in delivering the best service possible.

How Do We Use Your Information?

To Provide and Manage Services:

Your personal information helps us offer and manage the services you request. We use your contact and payment details to facilitate service delivery and payment processing.

Customer Service and Support:

We may use your information to respond to customer service requests, provide technical support, or offer information about service maintenance.

Marketing:

If you opt-in, we might use your email address to send newsletters or promotional offers related to our services. You can opt-out at any time.

Legal Obligations:

We may disclose your information as necessary to meet any legal requirements or obligations, including but not limited to regulatory reporting or subpoenas.

Will Your Information be Shared with Anyone?

Third-Party Service Providers:

We may share your information with third-party vendors who provide services on our behalf, such as payment processing, analytics, or customer service.

Legal Requirements:

We may disclose your information if required by law or if we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or similar legal process.

Business Transfers:

If Sun SoftWash is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

With Your Consent:

Other than as set out above, you will be notified when any of your personal information might be shared with third parties, and you will have the option to prevent us from sharing the information.

How Do We Keep Your Information Safe?

Data Encryption:

We use Secure Socket Layer (SSL) technology to encrypt the personal information you send us during the transaction process to safeguard it against unauthorized access.

Firewall and Antivirus:

Our servers are protected by robust firewalls and antivirus software that undergo regular security checks and updates.

Access Control:

Only authorized personnel have access to your personal information, and they are trained on how to handle the data responsibly.

Data Retention:

We only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Third-Party Security:

All third-party service providers are rigorously vetted for compliance with privacy laws and data protection regulations.

Do We Use Cookies and Other Tracking Technologies?

Yes, we use cookies and other tracking technologies to collect and store your information. Cookies are small files that a site or its service provider transfers to your device’s hard drive through your web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. We use these technologies for:

• User Experience: Cookies help us remember and process the items in your shopping cart and understand and save your preferences for future visits.
• Site Analytics: We utilize tracking technologies to understand how our website is being used, helping us to improve your online experience.
• Advertising: Cookies are used to serve targeted advertising and retargeting, both on our website and on other platforms you may visit.

You can set your browser to refuse cookies, but this may limit your ability to use certain features or services on our site.

How Can You Contact Us About This Policy?

If you have any questions or concerns about our privacy policy, you can contact us: